Frequently Asked Questions

Do you have video tutorials for the kits?

YES! Each kit comes with a detailed video tutorial on my YouTube channel. Check them out here: https://www.youtube.com/@CrystalFlareDIY/videos

How much does shipping cost?

Shipping cost:

  • Free for orders over $70
  • Flat $5 for orders under $70

When will I get my order?

Processing time takes about 1–5 business days. Once shipped, you will receive an email with tracking information. Delivery times vary depending on your location.

  • US, UK, AU: 7-12 business days,
  • Canada, Other EU countries: 8-15 business days.
  • Rest of the World: varies by location.

For more details, please go here: Shipping Policies

What is the return policy?

If anything arrives damaged or missing, please email me, and I’ll make it right. I’ll send replacement parts free of charge. No hassle on your end.

You have 30 days from delivery to request a return. Items must be unused and in the original packaging.

For more details, please go here: Return & Refund Policies

Do you ship internationally?

Yes! We ship our suncatcher kits worldwide. Shipping rates and delivery times are calculated at checkout.

What's included in each kit?

Each kit includes all the materials you’ll need, along with a step-by-step video tutorial on my YouTube channel (QR Code with YouTube Video Link provided).

Is this DIY kit safe to use?

  • Age Requirement: Recommended for ages 12 and up. Adult supervision is required for younger users.
  • Choking Hazard: Small parts included; not suitable for children under 3 years old.
  • Sharp Edges: Wire and tools may have sharp edges. Handle with care to avoid injury.
  • Fragile Materials: Glass or crystal components may break if dropped. Handle gently.
  • Secure Hanging: Ensure the finished piece is securely hung to prevent accidental falls.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), Shop Pay, Apple Pay, and Google Pay.

All orders are processed in USD.

How can I track my order?

Once shipped, you will receive an email with a tracking number to follow your suncatchers' journey.

Can I request a custom order?

Yes! Please message me anytime to let me know what want for your kits.