Refund policy

Damaged or Missing

If anything arrives damaged or missing, please email me, and I’ll make it right. I’ll send replacement parts free of charge. No hassle on your end.

If you would like a refund instead of a part replacement, that is also an option. Refunds are very simple to process and do not require item returns if the product is damaged.

Email: emily@crystalflare.co
Include your order number + a photo.

 

Returns (30 days)

You have 30 days from delivery to request a return.
Items must be unused and in the original packaging.

Returns may be filed for any reason. You will receive a full refund, including shipping.

Orders that are damaged are not eligible for returns and are instead eligible for refunds or part replacements.

 

Refunds

Once your refund is approved, it will be processed back to your payment method.
Most refunds show up within 10 business days (some banks take longer).

 

EU/EEA Right of Withdrawal (14 days)

If you are a consumer resident in the European Union or the European Economic Area, you have the right to withdraw from your purchase within 14 days without giving any reason. This right is in addition to my standard 30-day return policy above.

Withdrawal period. The 14-day period begins on the day you (or a third party other than the carrier, indicated by you) take physical possession of the goods. If your order is delivered in several parts, the period begins on the day you receive the last item.

How to withdraw. To exercise this right, you must inform me of your decision through a clear statement before the period expires. You can either (1) email me at emily@crystalflare.co with your order number, or (2) complete the model withdrawal form at https://crystalflare.co/pages/eu-right-of-withdrawal. I will confirm receipt of your withdrawal request without delay by email.

Effects of withdrawal. I will reimburse all payments received from you, including the standard delivery costs (except any extra costs if you chose a delivery method other than the cheapest standard option I offer). I will issue the refund without undue delay, and no later than 14 days from the day I am informed of your decision, using the same payment method you used. You will not be charged any fees for the refund. I may withhold the refund until I receive the goods back, or until you provide proof that you have sent them, whichever is earliest.

Returning the goods. You must send the goods back without undue delay, and no later than 14 days from the day you tell me you wish to withdraw. You will bear the direct cost of returning the goods. You are only liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Exceptions. The right of withdrawal does not apply to goods made to your specifications or clearly personalized, or to goods that by their nature become inseparably mixed with other items after delivery.